Focus Group Narrative Report

As part of the second phase of the ACS-WES project Envisioning the Future of the ImmigrantServing Sector, four focus groups were conducted with experts in the settlement sector. Throughout newcomer and service providing organization (SPO) surveys, we uncovered key challenges within the sector from the perspective of settlement agencies and their clients. The focus groups centered around finding solutions to these key challenges faced by clients and service providers, which have been exacerbated by the onset of COVID-19.