Building for the future : Leadership perspectives from CEOs of settlement service provider organizations

Service Provider Organizations (SPOs) in the immigration serving sector extensively impact the resettlement journey of millions of newcomers in Canada every year. As these organizations’ missions, values, and goals can help shape the future of Canada, their CEOs and senior management have an enormous responsibility in how they lead and support their staff. The transfer of leadership, knowledge, and work culture must be intentional to cultivate trust and respect across teams. These skills and approaches are not always easily transferable, and the more dialogue you can uncover, the more these actions and lessons learned may resonate with future generations of leaders in this essential sector. This module was created to feature a series of interviews with CEOs and senior management to share their insights and convey lessons that may support their successors and leaders from other organizations.

Price: $120

Learning Outcomes

• Comprehend the unique challenges and responsibilities of leadership in settlement organizations, from the definition of strategic goals to the implementation and evaluation of these goals. • Discuss ways to build effective and engaging stakeholder relationships, including partners, staff and clients while ensuring that the organization’s objectives align across all stakeholders. • Identify techniques for fostering an organizational culture that values and promotes teamwork, trust, inclusivity, and diversity.

Course Outline

• Lesson 1: Introduction and context
• Lesson 2: Introduction and context of SPOs
• Lesson 3: Strategic goal setting
• Lesson 4: Strategic implementation and measuring success
• Lesson 5: Effective strategies for stakeholder relations
• Lesson 6: Team capacity and relationship building
• Lesson 7: Conclusion

Expert Contributors

• Anila Umar, President and Chief Executive Officer of the Center for Newcomers
• Chris Friesen, Chief Operating Officer of the Immigrant Services Society of BC (ISSofBC)
• Elise Herzig, Executive Director of Jewish Immigrant Aid Services Toronto (JIAS Toronto)
• Fariborz Birjandian, Advisor and former Chief Executive Officer of the Calgary Catholic Immigration Society (CCIS)
• Francis Boakye, Executive Director of ActionDignity
• La Maisonnee Management Team:
Guy Drudi, President and founder of La Maisonnee
Hameza Othman, Head of the Welcome and Integration Department of La Maisonnee
Paola Amariles, Head of the Employability Department of La Maisonnee
Wadih Karam, Executive Director of La Maisonnee
Zina Laadj, Senior Coordinator and Assistant to the Welcome and Integration Department of La Maisonnee
• Nawal Al-Busaidi, Chief Executive Officer of Immigrant Services Calgary
• Neelam Sahota, Chief Executive Officer of DIVERSEcity Community Resources Society
(DCRS)
• Queenie Choo, Chief Executive Officer of S.U.C.C.E.S.S
• Samina Sami, Chief Executive Officer of COSTI

Course Access & Duration

This on-demand course allows you to learn at your own pace, taking approximately 9 hours to complete. You have one year from the purchase date to start the course, after which it will expire. Once you begin, you have unlimited access for 3 months. You can complete it in one sitting or in smaller sessions, offering complete flexibility within the 3-month period.

Other Information

There are no prerequisites for this course. Complete the final assignment at the end of the course. If you pass, please contact info@umetropolis.ca to receive your course certificate